back to votran home page

Frequently Asked Questions

Which Routes Operate In My Community?
The Votran service area maps and schedules are divided into three areas: Greater Daytona Beach, Southeast Volusia, and West Volusia. Click on the map or schedule in your area to learn more.

How Can I Get A Schedule?
Schedules and maps are available at all sales outlets, local libraries, city halls, county administration buildings, and on all fixed route buses. You can also call Votran and have one mailed to you at no charge. Click here for online version.

Can I rent a Votran bus for a special occasion?
For information on utilizing a Votran bus for a special occasion, contact Votran’s Director of Safety and Training at (386) 756-7496 ext. 4113.

Can I suggest a route change or new bus stop?
If you have a suggestion for a route change, want a bus stop added or changed, want to suggest serving a new area, or have service related questions, please call the Assistant General Manager of Planning at (386) 756-7496 ext. 4112. You may also send the request in writing to:
Votran
C/O Assistant GM of Planning
950 Big Tree Road
South Daytona, Fl 32119

Can Someone Help Me Plan My Trip?
You bet! You will need to know the address from which you will depart, the address of your destination, and the day and time you will travel. Call Votran during normal business hours and you will be given the help you need to ride with Votran.

What Is The Bus Fare?

Where Can I Buy A Pass Or Ticket?
Votran riders have sales outlets in New Smyrna Beach (Council on Aging in the Brannon Center in addition to the library), South Daytona (Votran office), Daytona Beach (Downtown Transfer Plaza), Ormond Beach Library, Deltona Library, Orange City (Hair-Trek in the Market Place Shopping Center) and Deland (County Administration Building.) All outlets are served by fixed route bus routes.

How Do I Contact Votran?

Telephone numbers
(386) 761-7700 (Daytona Beach)
(386) 424-6800 (Southeast Volusia)
(386) 943-7033 (West Volusia)

How Can I Arrange For Votran “Gold” Paratransit Service?

Gold service phone numbers
Greater Daytona Beach Area Customer service – 322-5100
West Volusia Customer service – 943-7050
Southeast Volusia Customer service – 424-6810

(TDD) For Hearing/Speech Impaired
Daytona Beach Area Customer service 756-7494
West Volusia Customer service 943-7052
Southeast Volusia Customer service 424-6820

What is the Votran Commuter Assistance Program?
More than 20,000 commuters live in Volusia County and work in Brevard, Orange and Seminole counties. VOTRAN, Volusia County's public transit system, has introduced four new Commuter Assistance Programs (CAP) which can benefit both employers and employees. These include:

Guaranteed Ride Home
Volusia/Orlando I-4 Express
Park and Ride lots
RideShare matching
Van Pooling

Follow each link for information about each program.

How Do I Do Business With Votran?
There are many opportunities for you to do business with Votran. Visit Volusia County Purchasing at http://vcservices.vcgov.org/bidlistnet1/bids.aspx?sBid=O for any open Votran bids.

How is Votran funded? What are its expenses?
The farebox return or recovery rate varies among transit agencies. Presently, fares account for 16 percent of Votran operating revenues.

Operating costs are:
Local 50 percent
State 14 percent
Federal 14 percent
Revenue 22 percent
**Revenue includes farebox receipts, advertising, and other miscellaneous sources.

90% of Votran expenses fall into four categories:

• Labor and labor related expenses
• Fuel and lubricants
• Insurance (vehicles and facilities)
• Replacement parts (vehicles and facilities)

What has Votran done to improve service?

Since 1998, Votran added the following enhancements for our riders:

• Constructed the Intermodal Transit Facility (ITF) near the Ocean Center.
• Began running Night Service in the Greater Daytona Beach Area.
• Began the Route 24, providing service from Deland to Pierson/Seville Area.
• Added bike racks to all fixed route buses and trolleys.
• Developed the Commuter Assistance Program, including van pools, park and ride lots, and ride share programs.
• Partnered with Lynx and The Florida Department of Transportation (FDOT) to provide the I-4 Express Commuter Bus.
• Began the Route 60 Cross-County Connector service on Saturdays.
• Initiated the major technology improvements, including automatic vehicle locators, automated fare boxes, digital camera security systems, and electronic route information signs at the major transfer centers.
• Introduced www.votran.org so customers could have access to information 24/7.

back to votran home page